TERMS AND CONDITIONS

 

The terms and conditions below regulate the use of the Holas Beachwear Shop Online localized on web address https://holasbeachwear.com 

The terms and conditions below also regulate the sales carried out on the Holas Beachwear Shop Online localized on web address https://holasbeachwear.com

Privacy

The personal information you forward to Holas Beachwear Shop will only be used in order to fulfill the undertakings Holas Beachwear Shop have and to assure you the best service. Holas Beachwear Shop will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from Holas Beachwear Shop, please send an email to holasbeachwear@outlook.com.

Cookies

Cookies are used by the Holas Beachwear Shop in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Holas Beachwear Shop will not operate properly when cookies are disabled in your web browser.

Disclaimer

Holas Beachwear Shop’s ambition is for the website to always be up and running, however Holas Beachwear Shop cannot guarantee this.

Due to the color settings of your computer, the colors of the products shown in the pictures in the Holas Beachwear Shop can differ from their actual colors. Holas Beachwear Shop cannot be held responsible for any such discrepancy.

Prices

All prices in the Holas Beachwear Shop are stated in EUR. The price of each product is stated excluding shipping costs but including VAT.

Price changes

Holas Beachwear Shop reserves the right to change prices of the products displayed. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Payment

Holas Beachwear Shop accepts payment by paypal or VISA / Mastercard / Discover / American Express / Apple Pay.

All transactions are encrypted and 100% secure.

Shipping Charges

Shipping charges will be added to your order. Please view the Holas Beachwear Shop shipping rates for information on your specific shipping charge or click here.

In case of discrepancies between your delivery address and your chosen shipping fee, the order will not be validated.

You will receive an e-mail stating that an error had occured with your purchase, allowing you to be fully refunded.   

 

Currencies

Holas Beachwear Shop cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

 

Uncollected packages

Holas Beachwear Shop will not pay shipping costs for uncollected packages.

Exchanges, returns and refunds

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Holas Beachwear products to the Holas Beachwear Refund department in perfect conditions.

The Holas Beachwear products should not have been worn or washed. Returns will only be accepted if the products are returned in the original packaging fully intact and the original labels still attached to each product.

You must also return the original invoice. Holas Beachwear Shop will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility. 

Refunds for returned products will be made as soon as possible, 20 business days at the latest, after Holas Beachwear receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Holas Beachwear Shop.

In the case of exchange, Holas Beachwear Shop will not add additional charges for shipping of the new items.

 

Exchanges and sale

Holas Beachwear accepts exchanges and returns of unused items within 14 days from the date of shipment with the exception of sale items - sale merchandise is final sale.

Contact and information to customer service

If you have any questions please contact the customer service at holasbeachwear@outlook.com.

 

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly.

If you have reason to complain about our service, please email our Customer Services Team (holasbeachwear@outlook.com) stating clearly that you are making a complaint.

Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.